Refund policy

This translation is for information; the Spanish version prevails in case of discrepancy.

Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days without giving any reason. The period begins on the day on which you, or a third party other than the carrier indicated by you, receive the product. If the order arrives in several shipments, it begins on the day you receive the last one.

To exercise this right, you must inform us before the period expires by means of a clear statement, for example an email to pedidos@nitiel.com. You may use the form at the end of this page, but it is not obligatory. It is sufficient for you to send it to us before the 14 days have expired.

Hygiene exception

Nitiel products are cosmetics. In accordance with article 103.e of Real Decreto Legislativo 1/2007, you cannot withdraw from the purchase of a sealed product that has been unsealed after delivery, because for reasons of hygiene and health protection it cannot be resold. Opening the box, the case or the shipping package does not cause you to lose this right.

For products without a seal, the right of withdrawal is maintained, but you are liable for any diminished value of the product if you have handled it beyond what is necessary to establish its nature and characteristics.

How to return the product

  1. Tell us that you are withdrawing, by email to pedidos@nitiel.com or using the form.
  2. We will send you the return address and instructions.
  3. Send us the product within a maximum of 14 calendar days from the day you informed us of your withdrawal. The direct cost of returning the product is borne by you, unless the product arrived damaged or was the wrong product.

Refund

We will refund all payments received from you, including the delivery costs, within a maximum of 14 calendar days from the day you inform us of your withdrawal. If you chose a more expensive type of delivery than Standard (for example, Express), we will not refund the difference between the two. We will use the same means of payment that you used, unless you agree to another at no cost to you. We may withhold the refund until we have received the product back or until you have supplied evidence of having sent it back, whichever is the earliest.

Broken, damaged or wrong product

If the order arrives broken, damaged, spilled or wrong, write to us as soon as possible at pedidos@nitiel.com with the order number and a photo of the product and the package. If you can, do so within the first 48 hours, so that we can claim from the carrier. Notifying us later does not cause you to lose your rights. We cover all costs and, as you prefer, send you a replacement or refund the full amount. If you receive the wrong product, do not open its container, so that we can collect and replace it.

Legal guarantee

All products are covered by the legal guarantee of conformity of three years from delivery (Real Decreto Legislativo 1/2007). If a lack of conformity appears within that period, you may request replacement of the product and, where applicable, a price reduction or termination of the contract.

Withdrawal form

Complete and return this form to pedidos@nitiel.com only if you wish to withdraw from the contract.

To Francisco Javier Fuster (Nitiel), Carrer de Rul·lan, 13, 1.º, 07005 Palma (Illes Balears), Spain, pedidos@nitiel.com:

I hereby give notice that I withdraw from my contract of sale of the following goods: ……
Ordered on / received on: ……
Order number: ……
Name of consumer: ……
Address of consumer: ……
Signature of consumer (only if this form is notified on paper): ……
Date: ……

Owner: Francisco Javier Fuster · NIF 45611213M · Carrer de Rul·lan, 13, 1.º, 07005 Palma (Illes Balears)